OUR POLICIES:

BOOKING POLICY

Standard Terms and Conditions: Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. The hotel has the right to cancel your reservation if we do not receive communication regarding your whereabouts on the day you are scheduled for arrival. We will send you a cancellation confirmation via email immediately after cancelling your booking.

Standard Booking Price: The standard booking price includes the following: taxes, utilities (water, gas and electricity), internet and cable TV usage, towels, bed linens, all dishes and utensils, in-room coffee, and hairdryer. Cleaning before and after your stay. If your room requires additional cleaning during your stay with us, please contact the office.

Important: When you make a reservation, you are booking for a certain accommodation based on price. Our rooms do vary in square footage, size and number of beds, kitchen and bathroom amenities, views and accessibility.

A key is provided at check-in after the full payment amount has been settled. The cost of any keys needing replacement will be charged upon check-out.

During the check-in process, our staff will provide you with information and recommendations which may be helpful during your stay. Please reach out to our staff in regard to anything that would make your stay more enjoyable and convenient.

Please note that a more detailed inspection of the room is completed after you check-out and we reserve the right to make charges for any damages or breakages found before the room is occupied again. If additional fees are required, you will be notified and your choice of payment will be charged accordingly.

Please leave all bed linens, towels and kitchen items in your room. You will be charged for any items that are not accounted for.

CANCELLATION POLICY (Applicable during COVID-19)

Cancellation policy: To deliver on our promise of supporting your travel plans during this global crisis, we have updated our policy as follows:

1. If you have paid a deposit or made a payment, we will refund your money if cancellation is made within 48 hours of reservation.
2. For any new reservations for stays before May 1, 2021, you can change your booking free of charge if rooms are available.

If you need to adjust a reservation made through another travel site, please contact them directly for assistance.

Cancellations & Hotel Credit: Please check the latest travel restrictions to see possibilities of resuming your travel. We trust that you have carefully considered your travel options before cancelling. Your credit may be denied if cancelled without valid cause/reason.

Guests with COVID or exhibiting symptoms: If you have been exposed to COVID-19, displayed COVID-19 symptoms (fever, cough, shortness of breath, sore throat), please find lodging elsewhere. For the safety of long-term guests and employees, Woodland Motel is not offering respite rooms at this time. Should you fall ill during your stay, please notify staff so we can block your room for hazard cleaning upon your departure and connect you to any medical resources you may need. Social distancing will be required. Please use the in-room phone to call the front desk.

Cancellation Policy for ”Standard Rate”: Please carefully read our cancellation policy. We will rarely make any exceptions to this policy. Our staff are instructed to follow this policy and rules.

• If the guest arrives and decides to leave early, they will be responsible for all fees. The exception would be if there is a family or motel emergency.
• In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.
• All cancellations must be called in to the Woodland Motel. 719-539-4980. No exceptions.
• All cancellations are confirmed via email immediately after the reservation has been cancelled.

ROOM CLEANING:

If excessive cleaning is required after you check out, you will be notified and charged accordingly. 

ROOM CHARGES AND DAMAGE:

If there is damage to your room (furniture, appliances, window coverings, flooring, walls, etc., you will be notified and charged accordingly. 

PET POLICIES:

Most pets are welcome at the Woodland. If you have questions regarding our pet policy, please give us a call to discuss. 

Pets are allowed in the rooms but ARE NOT ALLOWED on the beds, bedspreads, blankets or any of the furniture. We provide beds for pets to use. 

Number of pets is limited to two. Again, contact the office with questions regarding this policy. 

Pets are not to be left unattended for more than two hours. If you plan to be gone all day, make arrangements for your pet at a local boarding facility. If you need recommendations, contact office staff. 

You will be billed for any damages caused by your pets. If additional cleaning is required due to your pet (accidents or excessive hair shedding), you will be notified and billed accordingly. 

NO SMOKING:

Smoking is not permitted. Tobacco, cannabis, vape pens…NO SMOKING, period. If you still choose to smoke in your room even after reading our policy, you will be charged for additional room cleaning. The fees will vary depending on cleaning time involved.

IMMEDIATE TERMINATION POLICY:

Your reservation may be terminated if any of the following occur. 

• More guests stay in the property than agreed.
• Excessive noise is made in the evening hours or at night.
• Sub-letting the property you have rented (or giving it to other people)
• Damage to rooms or surrounding buildings.

During your stay, the rooms and all equipment and furniture should be treated with care and kept in order. Immediate notification to Woodland Motel staff will be expected if any damages or breakages occur in the apartment. You are financially responsible for any damage to the unit. This includes losses caused by you or a third-party negligent actions and behavior. A detailed review of the condition of the unit and all equipment and facilities will be made soon after check-out and before another guest occupies the room. You are responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately.